All Posts by Kate

Is a 0% or 1% increase a good deal?

By Kate | Contract Negotiations , Pricing

This year more than ever, Thomson is approaching firms with 3, 4 or 5 year extensions in return for 0% or 1% increase. The messaging, “Extend now because your contract pricing is so good; you won’t be able to get these great pricing and terms when your contract is up.”

This is a red flag. If there is an offer for 0% or 1% increase, consider whether your current contract pricing and terms are fairly priced. If your firm or organization has not had a price adjustment since 2008, it is likely you are overpaying.

If indeed your pricing and terms were good in the eyes of the vendor, then it is likely they would wait and offer the standard 3% to 5% increase.

Consider having your contracts benchmarked by Feit Consulting to ensure best pricing and terms. Confidence in your pricing adds great value to the bottom line. Click here to connect with Feit about benchmarking your contracts this week.

Year-End Special Contract Renewal….Too Good to Be True?

By Kate | Contract Negotiations , Pricing

At this time of year, many firms and organizations are receiving special tidings (or offerings) from their legal information vendors. Perhaps it is a flat annual increase renewal. That may sound enticing but if you consider that your current contract may not have the best pricing and terms, does it make sense to renew it?

Westlaw, Lexis, Bloomberg, WK–virtually all your legal information vendors–provide bonuses and incentives to salespeople who can add incremental sales at the end of the year.

Vendors may offer year-end gifts that on the surface seem quite generous. The resulting variety of offers can be staggering but they can also be tricks. Your firm may be offered price breaks on new contracts, extensions on current deals, trial periods of new products, and the list goes on and on. There may be something hidden in these special tidings. If a vendor has proposed to extend your contract at the same price or slightly lower price, it is very possible your firm is already paying too much.

Be proactive this December! Get the gift you truly want. If you have a wish list, tell your vendor now; you just might get a deal you actually want. Confirm whether your legal information vendor’s latest offer truly is a good tiding; contact Feit Consulting to review and benchmark your pricing and terms.

New Customers Are Treated Like Royalty

By Kate | Contract Negotiations , Pricing , White Papers

It is not unheard of for companies to offer sweet deals to lure in new customers. “Save $15 off your next Lyft or Uber ride”, only to look up the promotion and find out that you are not eligible because it is reserved for new customers.

Similarly, new customers of Lexis and Westlaw are enticed with great pricing, content sets, and contract terms. If your firm has been a long-time customer of either vendor and has not received recent price reductions, it is highly likely that your contracts are unfavorable.

Find out today how your firm’s contracts compare with the market. Feit Consulting offers contract benchmarking services and products, including our white paper, Optimizing Legal Information Pricing.

New Customers Win! Old Customers…?

By Kate | Contract Negotiations , Pricing

If you love Nordstrom (or Target, Starbucks, etc.), being a loyal customer has lots of benefits. Retailing in the 21st century is over-saturated, so many similar brands create a bidding war for consumers. And loyal consumers win the most–discounts, perks, events, you name it–they all await the customer willing to channel more spending toward one brand.

That mentality is so ingrained, it’s easy to think it’s true with your legal information vendors. Sadly, it’s the opposite. Stick with Westlaw and/or Lexis long enough, and chances are you’ll be getting among the worst value.

In legal information, the best deals and offers are reserved for new customers. And who’s funding those great deals? Loyal customers like you.

The new customer is their preferred customer. Loyal customers just pay for it.

Don’t Be a Hostage to Your Vendor

By Kate | Sole Provider , White Papers

Many firms become a hostage to their vendor due to timing. The timeline for negotiating is dictated by contract expirations. Two or more years of dedicated planning allows for adequate time to evaluate the value of legal information resources and consider if vendor elimination or flipping to another vendor is an option. Your firm may get stuck with a vendor simply because there is not enough time to explore other options.

The idea of transitioning to sole-provider can be daunting, considering the many individuals and processes that might be impacted. There are a great number of elements to examine, from contracts to content, not to mention the strong reactions of users to fundamental system changes. Lexis and Westlaw have both successfully infiltrated law firms’ cultures and infrastructures over their many years of service.

An evaluation of the sole-provider option has become necessary for law firm administrators. Whether or not a firm chooses to go sole-provider, the evaluation in itself provides an opportunity for a firm to review, revise and refine its legal information strategy and potentially save significant money. Additionally, understanding the value of choosing either Lexis or Westlaw for your firm can be advantageous in negotiations.

The Sole Provider Playbook has been developed to be an all-encompassing guide, with tools to quickly determine the viability of the sole-provider option and how to actually execute it. If your firm first wants to only evaluate the sole-provider option, then the Sole Provider Viability Decision Guide is a great starting place. Click here to learn more about Feit Consulting’s Sole Provider Playbook.

How does your Spend Per Attorney compare?

By Kate | Contract Negotiations , Pricing , White Papers

Imagine you want to buy a house, but you can’t find out how much any other house on the street sold for. Welcome to the world of Lexis and Westlaw pricing. The secretive nature makes it nearly impossible to know whether your firm has optimal pricing.

Feit Consulting’s latest white paper, Optimizing Legal Information Pricing sheds light on the market by providing our view of the market and, in particular, on the Spend Per Attorney metric.

Additionally, the report provides detailed metrics and market benchmarks on usage, discounts, excluded costs, and recovery. The report also includes guidance for achieving optimal pricing on Lexis, Westlaw, Bloomberg, Wolters Kluwer and other legal information products. Click here to learn more about this report.