Tag Archives for " survey results "

Apr 15

Feit’s White Papers

By Michael Feit | White Papers

The legal information market is constantly evolving due to advanced technologies and vendors’ changing pricing structures and content packages, while firms are striving to efficiently deliver legal information. As a thought leader and partner to firms in managing their legal information, Feit Consulting developed the Market Trends Legal Information Series.

The Series is a unique set of resources, providing law firm administrators with market analysis, expertise, and future trend forecasts, and shares critical insights for shaping your firm’s legal information management strategy. Our team of experts work collaboratively, analyzing data obtained in surveys and interviews, to address challenges facing legal information professionals.

Current reports and resources in the Series include:

Read more about the Market Trends Legal Information Series.

Mar 07

Lost Content No Big Deal

By Michael Feit | Sole Provider , Surveys

When Feit Consulting began studying the sole-provider trend, we expected that content replacement and workaround costs would be significant.
In Feit Consulting’s Sole Provider Experience Survey, 50 firms responded to the question, “How did you handle lost content?” Surprisingly, only 56% of firms needed to purchase print, and 22% said lost content was not an issue.
Jan 19

What Firms Say About Going Sole-Provider: The Good and Bad

By Michael Feit | Sole Provider , Surveys

Below are positive comments and issues shared by sole provider firms who participated in Feit Consulting’s Sole Provider Survey.
Positive Comments
“Ability to support new and/or low cost providers/products.”
“No longer need to bill research to clients–best ever!”
“Due to the cost savings (almost $1M per year), we were able to switch to a billing model where we do not bill back the cost of legal research.” 
“In the end it’s all about the money.  There has been tremendous change in the industry since we moved to a single provider.  Users are requesting news resources; we now need to review news aggregating services.  The legal primary source battle is over; we won’t ever have dual access again.”
“Lexis has become a true partner, providing a suite of products for free.”
“No issues.” 
“We’re saving almost half a million dollars over the course of the three-year contract.”
“We saved significant dollars over the life of the multi-year contract yet we added expensive content formerly outside of contract along with bright shiny objects like mobile WSJ and free e-libraries to enhance user experience. We freed up dollars to purchase content from other vendors like PLI and Bloomberg with the money we saved by moving to one provider but not increasing online budget.”
“Attorneys stopped complaining when we made online overhead.”
“Cost savings generally quieted any user opposition.”
Issues Encountered
“Initially, librarians had to prove material was accessible on single vendor, when researcher had citations to other service only.”
“Passwords and training classes.”
“There are some items that are only on Westlaw – getting access to those now that we only have Lexis can be problematic.”
“There was some disruption and there continues to be complaints about usability and functionality.  But aside from those surface and less important difficulties, we have found Lexis’s primary law content to be unreliable on a regular basis.” 
“There were some who strongly opposed going to only Westlaw. However, after training almost all of them supported the change.”
“We have been a sole provider but switched from Westlaw to Lexis. A lot of attorneys were not happy, but Lexis is much cheaper, and the content is similar.” 
“Lexis is hiking up our costs for all our print and online services they own that we subscribe to.”
“There was some workflow disruption as training was needed for some people, but not major.”
“We had some opposition and content issues, but I would not consider either significant.”
“We lost access to a few items such as firm-wide Wall Street Journal access and Chisum on Patents.  It really hasn’t been an issue though.” 
Jan 18

How do firms handle lost content?

By Michael Feit | Sole Provider , Surveys

In Feit Consulting’s Sole Provider Experience Survey, 50 firms responded to the question, “How did you handle lost content?” Surprisingly, only 56% of firms needed to purchase print, and 22% said lost content was not an issue.

Selected comments from the survey results:

“Actually kept necessary print. It is getting harder to encourage use of local law library, because they are moving content online also, if they don’t get licensing for visiting researchers then we don’t have access.”

“Also utilize colleagues who can provide assistance if necessary.  It’s reciprocal.”

“We have a membership with the county law library, which allows us to access some Lexis content.”

“We heavily evaluated content across providers to make sure that in our practice areas we did not create content gaps. We surveyed attorneys in practice groups to aid us in making these decisions. We did compare-and-contrasts between vendors, and we had focus groups to address individual concerns of power users.”

“We spend more on our outside document company than we did before.”

To purchase the full survey results, contact Feit.

Jan 17

How did we collect data for Playbook?

By Michael Feit | Sole Provider , Surveys , White Papers

Several tools were utilized in obtaining data for our Sole Provider Playbook.

To capture the full-market view of the sole-provider trend, Feit Consulting collected and analyzed data from midsize and large law firms, with greater emphasis on large law. This report has been a collaborative effort, with subscribers’ concerns steering our research.

Data was collected through the following methods:

  • Phone Interviews: Conducted from March 2016 through November 2016, with 105 firms. These interviews focused on the firm’s current legal information purchasing strategy and sentiments toward vendors.
  • Surveys: Four surveys that provided the data shared in this report were conducted from March 2016 through December 2016. Surveys and respondents are as follows:
    • Associate Westlaw/Lexis Preference Survey, 238 firms responding.
    • Westlaw/Lexis Sentiment Survey, 127 firms responding.
    • Sole Provider Surveys (Customer Experience Survey & Concerns Survey), 116 firms responding.
    • Sole Provider Playbook Module: 13 dual-provider firms participated in the Module, allowing Feit Consulting to capture and investigate further more specific details related to concerns, questions, and hurdles associated with the sole-provider option.
Jan 16

The Sole-Provider Option: Is it worth it?

By Michael Feit | Sole Provider , Surveys

Feit Consulting conducted surveys with firms who currently are sole-provider or had only Lexis or only Westlaw in the last three years.
We were surprised with the satisfaction rates. Out of 89 sole-provider firms surveyed, 82 characterized their experience as excellent or satisfactory (better than neutral). Only three firms characterized their experiences as less than satisfactory.
The surprisingly strong satisfaction rate for sole-provider firms drives home the point that firms can operate exceedingly well without having these two duplicative vendors.