Tag Archives for " tools for success "

Dec 07

Preparing for Next Year

By Michael Feit | Best Practices

For most, your budgets are finalized and you are in the midst of wrapping up 2017. The end of year is an excellent time to reflect on what went well and what could be improved upon. When work and life are busy, it can seem difficult to make time for reflection. Taking time to reflect is similar to taking a break from work. There is a point of diminishing return.

A team of researchers comprised of experts from Harvard Business School, HEC Paris, and the University of North Carolina Kenan-Flagler Business School found that taking time to reflect can improve job performance. In one of their studies, individuals who took time to share and/or reflect on their learnings increased their performance by 22% than those who did not take time to reflect/shared. (Source: https://hbswk.hbs.edu/item/reflecting-on-work-improves-job-performance)

The take-away – take time this December to reflect on your year. Go grab a coffee with your pen and a piece of printer paper. Write down your reflections on the following:

  • What are the accomplishments for the Library/Team/Department this past year?
  • What did I do well this year to enhance/improve workflow?
  • What did I do well this year to enhance/improve work culture?
  • What can I do differently next year to improve workflow?
  • What can I do differently next year to improve work culture?

Yes, workflow is important to getting things done. However, if you have a great place to work, it makes getting the job done easier. If you have ever thought “I don’t have time for reflection”, consider the data. Taking time to reflect can help you perform better.

Dec 05

On-Demand Consulting

By Michael Feit | Feit Consulting

Feit Consulting introduced a new program this past year, FEIT360. In this program, firms/organizations choose a base number of hours per month for consulting use – minimally 1 hour per month. This hour may be used for legal information management questions, benchmarking contracts and a variety of projects.

Unused hours are rolled over to future months. Firms/organizations may request additional consulting hours for larger projects as they arise. Approximate number of hours needed to complete a project are provided ahead of time to ensure no big surprise on your bill. Fees have a monthly cap to limit the cost exposure to the firm/organization, allowing for ease in budgeting and expense outlay.

FEIT360 is a subscription plan, cancellable at anytime. Have your legal information questions answered when needed. Perhaps a question about an invoice or determining whether to make your contract co-terminus, FEIT360 offers flexibility while meeting your legal information needs.

Click here to learn more.

Sep 06

Leveraging LinkedIn for Law Librarians

By Michael Feit | Best Practices , Librarians

Consider the value of using Linkedin, the largest professional network, as a tool in the modern library arsenal for both research and professional development.

Locate expert witnesses. Both Lexis and Westlaw have robust expert-witness information tools, but LinkedIn can supplement that research.  In the general search box, type “expert witness” and select people with the skills, which will pull up a listing of expert-witness profiles. You can then narrow your search by keyword, location, industries, etc., to help you find relevant profiles. In most cases, they will have a profile photograph. In addition, you can usually see their connections to better gauge if there might be a conflict of interest in hiring them.

Build your professional network. Add your colleagues, associates, and clients. Stay apprised of your connections’ updates, position changes, and work anniversaries. Need an introduction at a company or firm? Search for the company to see if you have any first-degree connections, and ask them for an introduction.

Perform due diligence on individuals. Many .aw librarians assist with performing background checks on potential clients and new employees. LinkedIn can be an important tool in that process. Depending on an individual’s content and volume of activity, you might gain powerful insights. Don’t forget to consider the candidate’s online recommendations, featured skills and endorsements.

Professional Development. LinkedIn is one of the easiest ways to stay abreast of the latest trends and news in your field and beyond. Follow companies, associations, and thought leaders/influencers to ensure your feed is full of relevant updates to keep you in the know.

Competitive Intelligence. Follow a company’s personnel announcements and highlighted new product features and introductions. Examine job postings for company growth. Don’t overlook LinkedIn for intel on private companies. By examining the number of employees listed and their titles and positions within their profiles, you can develop core insights into hard-to-find data.  

Determine who the employees were at a certain time in history. Have you been asked to find out who was working at a company or organization during a particular time period? Use the general search feature and filter by “past companies”, which will focus on all employees who worked at a particular entity. You can then cross-check the dates on individual profiles to determine who worked at the company during that time.

Join groups or create your own. Follow group conversations and chime in. This is a great way to showcase your expertise and contribute to the law librarianship field. If you don’t have LinkedIn Premium, join groups! This is a great workaround to be able to send free messages to people on LinkedIn within the same group that you aren’t connected to. There is a limit. You are only allowed to send 15 free 1:1 group messages to fellow group members each month. And if you create a group, group managers can send up to one group announcement per week to members who have chosen to receive such emails. Groups are also a great place to advertise job openings.

Client Development. Follow your firm’s top clients and any prospective clients to keep on top of any news they share via LinkedIn. Furthermore, receive alerts when they are mentioned in news articles. Monitoring client activity underscores LinkedIn’s worth as a cost-effective current awareness tool.

Identify contacts. Search for a company, and see a listing of employee profiles. You will be able to do a keyword search (title, first name, location, etc.) of all of its employees who have LinkedIn profiles.

Pull clean copies of an individual’s profile. Need to pull clean copies of profiles for a case, interview, or upcoming meeting? When you are in an individual’s profile, simply click on the three small dots to the right of the profile and click “save to PDF”. You can download this clean PDF, which contains a person’s educational background and work experience. Please note that this will not include the person’s profile picture.  

Create and share content. Share updates, photos, interesting articles or write your own. Use hashtags to optimize your user audience (e.g., #lawlibrarians). Hashtags are indexed by the social network and become searchable/discoverable by others.

Use LinkedIn Jobs. Need to post a library position? You can pay by setting a daily average budget, and you will only be charged for the number of job views you receive. Even if you aren’t in the job market, the job descriptions in job postings can give you ideas on how to innovate within your own organization. Have you had the same job title for the past 20 years? Maybe it’s time for a change. Job postings can give you great ideas.

Jul 11

Time is money. Leverage it wisely.

By Michael Feit | Best Practices , Contract Negotiations , Pricing , White Papers

What leverage does your firm have going into contract negotiations?

Many firms wait until around three months prior for legal information contract expiration to come top of mind. However, if a firm can allocate more time for planning and evaluating its legal information resources’ value, the extra time creates a huge leverage for the firm. Firms that obtain market knowledge to compare their contract pricing, coupled with key metrics to assess contract resources’ value, will gain significant leverage in legal information contract negotiations.

Planning ahead with the right tools and knowledge is not only critical but absolutely necessary for success. Key leveraging points may include change in size of firm, ample time to make certain contracts co-terminus, firm-wide interest in the sole-provider option, usage and value of each legal information resource, to name a few. A multi-year plan allows one to know ahead of time what the firm’s goals are going into contract negotiations.

Feit Consulting’s latest report, Optimizing Legal Information Pricing, provides market intel to compare your firm’s contract pricing, as well as key leveraging points to utilize in your upcoming legal-information contract negotiation. This resource shares tactics to achieve optimization. It also shares how to optimize your legal-information pricing and terms with Lexis, Westlaw, Wolters Kluwer, BBNA, and other products.

Get ahead of the vendor’s strategy and timeline. Don’t wait to prepare. Optimizing Legal Information Pricing is a tool that will help your firm prepare in time with the essential leveraging tools to achieve success. Learn more here.

Mar 21

Measuring The Modern Library – What exactly do your metrics show?

By Michael Feit | Best Practices , Modern Law Library

Change is the only constant. There are changes we can forecast, and there are those to which we must react. Utilizing metrics and analytics will help support everyday operations, and changes at the firm that effect the Library. This data can come from an array of sources: Budget, Electronic Resource Management (ERM), User Feedback and even Associations Surveys.

Let’s start with the budget since this is almost the end of the year and most of our clients are finalizing renewals and expense projections. Consider just how meaningful is your budget? Does it truly reflect your operations? Are you capturing and monitoring revenue streams as well as expense? Are you billing for research services? If so, are you analyzing this data to identify which attorneys are passing on costs, and who is writing off client related expense.

For those with an ERM in place, whether monitoring reference requests or analyzing user data to assess ROI, ERMs are a valuable tool in the arsenal of the Modern Library. Robust reporting capabilities allow the Librarian to slice, dice and analyze data providing a better understanding of what is working in the Modern Library and what might need adjusting, like contracts for online resources seldom used or identification of training opportunities.

Since the Library provides many services, soliciting user feedback is valuable in figuring out what is working and what isn’t bringing value. The Modern Library is responsive to change when it needs to occur. A simple “how are we doing” at the end of a fulfilled request provides real time information and allows for agile change.

With the recent publication of the 2017 Biennial AALL Salary Survey & Organizational Characteristics, valuable metrics regarding salary, staffing patterns, Librarian attorney ratios are available allowing you to benchmark your Library. Are staffing and salaries where they should be for a firm your size?

The value of all these metrics lies in the data the Librarian can use to justify staffing, budgets and to assess the general ROI of the Library. For law firm Administrators, hard data turned into informative charts and graphs can tell the story of the modern Library in a visual way that is powerful beyond the numbers.

Mar 20

Tough Choices: Navigating Difficult Decisions in the Legal Information Market 

By Michael Feit | Contract Negotiations , Sole Provider , White Papers

Achieving optimal results in legal information management and costs requires tough decisions. The decisions may be small, as to which content or products to keep, or grand, like the consideration of eliminating or flipping a vendor.

When a library audit is completed, it may become apparent that retaining a resource that is rarely used is not worth the costs. However, on the flip side this could upset the 1 or 2 people who do utilize it. If deleted, an alternative option may be as simple as a different product, or it could be more time spent by accessing a local law library.

Another difficult choice is the decision of whether to eliminate Lexis or Westlaw (for firms who currently retain both) or to flip to the alternative (for firms who currently retain only Lexis or only Westlaw). In either instance, this is a complex change-management process. The downsides include a lengthy process from start to finish, the amount of time necessary within the process by key personnel to execute, and the general adversity by many towards change. The upsides: the process forces a firm to really review each and every resource–how they are used and the value they bring, substantial savings with available funds to purchase more complementary resources, and price correction. To correct the pricing path your firm has been on, the firm might need to eliminate a vendor for a short period of time or indefinitely. If your firm has been with a vendor for a while, flipping to a new vendor may present the best outcome.

Feit Consulting’s Legal Information Market Trends Series addresses the questions and concerns facing law firm administrators. Each report is a tool that offers guidance and insight with supporting data from interviews and/or surveys. Learn more about these tools here.