Monthly Archives: June 2017

Beyond the Price

By Michael Feit | Budgeting , Contract Negotiations , Pricing

Often times, the focus in legal information contract negotiations is the contract price. Securing a great price for the service and product offered is great, but only if the service and product offered match the firm’s legal information needs.

The first and most important step in optimizing your firm’s legal information resources and budget is a library audit. Evaluating and assessing how often resources are utilized is a key indicator of value. As practice groups come and go, information needs change and new products come to market.

The library audit can be conducted in various ways: from a high-level comb-over to evaluating each specific resource. If the latter, this can be a time-intensive pay-off. If your firm has not conducted a library audit in the last three years, it is worthwhile to take the time to do so now. If you don’t have time, consider outsourcing this task.

Understanding the use/value of your firm’s resources is essential to optimizing your firm’s legal information resource budget. Feit Consulting has encountered clients paying for resources that offer little value and have little to no use. When asked, firms share, “It costs so little.”

Don’t become a victim of paying for products the firm doesn’t use or need. Feit Consulting’s latest report, Optimizing Legal Information Pricing shares detailed steps and processes for achieving optimal results in legal information contract negotiations. Learn more here.

Timing Is Important

By Michael Feit | Contract Negotiations , White Papers

Obviously, the timeline for negotiating is dictated by contract expirations. With 3+ year contracts, the deadlines can seem to immediately appear without realizing the time left to prepare. Allowing for adequate time to prepare for contract negotiations is necessary to achieve optimal pricing and terms for the correct content needed by the firm.

It is recommended to allow for 2+years to develop and execute a well-planned legal information resource strategy. By doing so, there is time for gaining management buy-in, diffusing potential pushback, developing work-arounds for lost resources, conducting trials of new products, and holding ongoing trainings.

Learn more about preparing for contract negotiations to achieve optimal pricing in Feit Consulting’s latest white paper Optimizing Legal Information Pricing.

New Customers Win! Old Customers…?

By Kate | Contract Negotiations , Pricing

If you love Nordstrom (or Target, Starbucks, etc.), being a loyal customer has lots of benefits. Retailing in the 21st century is over-saturated, so many similar brands create a bidding war for consumers. And loyal consumers win the most–discounts, perks, events, you name it–they all await the customer willing to channel more spending toward one brand.

That mentality is so ingrained, it’s easy to think it’s true with your legal information vendors. Sadly, it’s the opposite. Stick with Westlaw and/or Lexis long enough, and chances are you’ll be getting among the worst value.

In legal information, the best deals and offers are reserved for new customers. And who’s funding those great deals? Loyal customers like you.

The new customer is their preferred customer. Loyal customers just pay for it.

Paradigm Shift for Legal Information Professionals

By Michael Feit | Librarians , White Papers

The concept of library modernization is more than downsizing space, cancelling print and right-sizing resources. It is a paradigm shift in the way law librarians and knowledge managers assess and deliver services within their organizations. As clients demand efficiency of services and lower costs, firms have been forced to take a closer look at how they themselves do business.

The role of library services within firms has shifted. No longer passively waiting for requests for assistance, librarians have taken on the role of innovator and change agent as they assist their organizations in assessing and creating information strategies to improve workflow and cut expense. Librarians have become interdepartmental collaborators taking on new roles in competitive intelligence, client intake and knowledge management, to name a few. Staffing models run the gamut from embedded researchers in practice groups to outsourced services. And as library responsibilities continue to evolve, so do the core competencies demanded of library staff.

In Feit Consulting’s future white paper, Beyond Virtualization: Transforming the Modern Library, our team of experts will discuss challenges and opportunities as well as the various approaches to the changing role librarians can play in the context of the modern library.

Click here to learn more about this upcoming resource.

Value does not automatically increase 3-5% annually “just because”!

By Michael Feit | Contract Negotiations , Pricing , White Papers

Value does not automatically increase 3-5% annually for every product “just because”! To pay increases annually, it would be expected that the firm is receiving more value, content or features than the year before. Complacency or lack of diligence in managing information resources can have long-lasting unfavorable implications on both processes and costs, thereby hampering overall efficiency.

Feit Consulting’s Optimizing Legal Information Pricing shares steps for evaluating the value of your firm’s legal information resources, and arms decision makers with the necessary knowledge and leverage for negotiations. Feit Consulting’s benchmarks provide context for assessing the favorability of your contracts compared to the market.

Click here to learn more.

Legacy Contracts: The Challenges New Librarians Face

By Michael Feit | Contract Negotiations , Pricing , White Papers

One of the tougher situations a law librarian can encounter is accepting a new position at a law firm and immediately being faced with tight deadlines for negotiating online contract renewals. Legacy contracts are a conglomerate of past points of view regarding what the firm needed in terms of content and the cost the firm was willing to bear at the time of negotiation. The secretive nature of online pricing just adds to the dilemma faced by librarians in this position, because it is impossible to truly know if what is being offered is best in market pricing.

If your legacy contract pricing is way above market, reaching a reasonable benchmark in your current negotiation cycle can be difficult or impossible without any knowledge of market pricing. In many cases, even with market knowledge, it can take several negotiation cycles to achieve contracts closer to market rates.

Feit Consulting’s latest white paper, Optimizing Legal Information Pricing was designed as a valuable tool to guide and assist information professionals through the online contract negotiating process. By providing insight into market metrics for Lexis and Westlaw, along with other key legal information vendors, the report outlines best practices for a contract audit and provides a handy checklist of dos and don’ts for the negotiation process. With a future forecast of what to expect from online vendors, this white paper is an essential resource for preparing for negotiations and successfully navigating the negotiation process.

Click here for more information on this resource.