How did we collect data for Playbook?

By Michael Feit | Sole Provider

Jan 17

Several tools were utilized in obtaining data for our Sole Provider Playbook.

To capture the full-market view of the sole-provider trend, Feit Consulting collected and analyzed data from midsize and large law firms, with greater emphasis on large law. This report has been a collaborative effort, with subscribers’ concerns steering our research.

Data was collected through the following methods:

  • Phone Interviews: Conducted from March 2016 through November 2016, with 105 firms. These interviews focused on the firm’s current legal information purchasing strategy and sentiments toward vendors.
  • Surveys: Four surveys that provided the data shared in this report were conducted from March 2016 through December 2016. Surveys and respondents are as follows:
    • Associate Westlaw/Lexis Preference Survey, 238 firms responding.
    • Westlaw/Lexis Sentiment Survey, 127 firms responding.
    • Sole Provider Surveys (Customer Experience Survey & Concerns Survey), 116 firms responding.
    • Sole Provider Playbook Module: 13 dual-provider firms participated in the Module, allowing Feit Consulting to capture and investigate further more specific details related to concerns, questions, and hurdles associated with the sole-provider option.

About the Author

Michael Feit earned his J.D. from the Loyola University School of Law in Chicago and was an executive at Westlaw before founding Feit Consulting 16 years ago. Feit Consulting partners with law firm administrators and legal information professionals to optimize vendor contracts and the management and delivery of legal information resources by providing leading-edge, customized solutions. Contact Michael at