How do firms handle lost content?

In Feit Consulting’s Sole Provider Experience Survey, 50 firms responded to the question, “How did you handle lost content?” Surprisingly, only 56% of firms needed to purchase print, and 22% said lost content was not an issue.

Selected comments from the survey results:

“Actually kept necessary print. It is getting harder to encourage use of local law library, because they are moving content online also, if they don’t get licensing for visiting researchers then we don’t have access.”

“Also utilize colleagues who can provide assistance if necessary.  It’s reciprocal.”

“We have a membership with the county law library, which allows us to access some Lexis content.”

“We heavily evaluated content across providers to make sure that in our practice areas we did not create content gaps. We surveyed attorneys in practice groups to aid us in making these decisions. We did compare-and-contrasts between vendors, and we had focus groups to address individual concerns of power users.”

“We spend more on our outside document company than we did before.”

To purchase the full survey results, contact Feit.