Usage is the purest barometer of how valuable a tool is to an organization. How much you use any product or service is your best indicator of how valuable it is.
So maybe this is why legal information vendors no longer want to talk about usage. If it is clear that usage has declined, then discussing this would undermine any reasoning for an increase in your next contract.
When Lexis and Westlaw considered usage as a factor in pricing, many big-city and larger Am-Law firms had the highest usage. Therefore, these firms were unfortunately locked in at higher pricing than the rest of the market.
Today, while these vendors do not recognize usage as a relevant factor, this does not mean your firm should acquiesce.
If your firm is curious about metrics to use in contract negotiations and how your firm compares to the market, consider our next report, Optimizing Legal Information Pricing.
Michael Feit earned his J.D. from the Loyola University School of Law in Chicago and was an executive at Westlaw before founding Feit Consulting 16 years ago. Feit Consulting partners with law firm administrators and legal information professionals to optimize vendor contracts and the management and delivery of legal information resources by providing leading-edge, customized solutions. Contact Michael at firstname.lastname@example.org