Feit Consulting conducted surveys with firms who currently are sole-provider or had only Lexis or only Westlaw in the last three years. We were surprised with the satisfaction rates. Out of 89 sole-provider firms surveyed, 82 characterized their experience as excellent or satisfactory (better than neutral). Only three firms characterized their experiences as less than satisfactory. The surprisingly strong satisfaction rate for sole-provider firms drives home the point that firms can operate exceedingly well without having these two duplicative vendors.
Michael Feit earned his J.D. from the Loyola University School of Law in Chicago and was an executive at Westlaw before founding Feit Consulting 16 years ago. Feit Consulting partners with law firm administrators and legal information professionals to optimize vendor contracts and the management and delivery of legal information resources by providing leading-edge, customized solutions. Contact Michael at firstname.lastname@example.org