Contract cancellation and changing vendors doesn’t happen overnight.
These changes occur sometimes over years of dissatisfaction, poor services, price increases. We’ve asked our survey respondents to tell us how likely they are to cancel when their contracts renew – and the results are telling.
We’ve noted in other posts in this blog series about the satisfaction rates of Westlaw, so these do not surprise us – but Lexis and Bloomberg have cause for concern.
Do these statistics mean your firm should question your services? Not necessarily. Don’t miss out on the complete results! ALL participants receive a complimentary copy of the Survey results and participating takes less than 10 minutes. Click here.
Michael Feit earned his J.D. from the Loyola University School of Law in Chicago and was an executive at Westlaw before founding Feit Consulting 16 years ago. Feit Consulting partners with law firm administrators and legal information professionals to optimize vendor contracts and the management and delivery of legal information resources by providing leading-edge, customized solutions. Contact Michael at firstname.lastname@example.org