Solve the Communication Gap, Show ROI, Evolve Your Firm’s Library

By Michael Feit | Feit Consulting

Jul 19

Law firms are now metrics-driven organizations.  A modern library, therefore, must yield a demonstrable return on investment.  To do so, information professionals need to expand their services and role within the firm to meet and lead new and rapidly changing needs, deliver enhanced value to changing stakeholders within the firm, and now also capture the relevant data that will demonstrate all that value back to firm leadership.   

This evolution requires individuals working in and with the library to have an open mind of how the skills of the law librarian team can be optimized, allowing for information professionals to find innovative ways to add value, including: collaborating with new departments within the firm, utilize metrics to showcase value and articulate ROI, and leveraging technology to improve the delivery of information. 

Feit Consulting surveyed librarians, administrators and legal information specialists to assess the current status of law libraries and better understand, confirm or dispel the issues surrounding the move towards modernization.  We found, however, a common theme amongst administrators interviewed in our research as, “I don’t know what I don’t know. I rely on my librarian to tell me.”

This sentiment is reflected in our survey in which a significant 50% of respondents indicated that the person they report to either “slightly understands” or “does not understand” the role of the library, revealing a serious disconnect.  

This communication gap is not going to serve as the foundation for the evolution library professionals need to facilitate and it needs to change.  Even more challenging, only 37% of respondents indicated the library’s strategies are derived from the firm’s larger strategic plan as illustrated below.

To address these issues, Feit Consulting has developed detailed roadmap to help information professionals solve these communication gaps and evolve the modern library, Beyond VirtualizationTransforming the Law LibraryYou can see a preview of Beyond Virtualization:  Transforming the Law Library here.  The comprehensive white paper is also available for purchase or let’s discuss your firm’s specific needs.  Contact us at

About the Author

Michael Feit earned his J.D. from the Loyola University School of Law in Chicago and was an executive at Westlaw before founding Feit Consulting 16 years ago. Feit Consulting partners with law firm administrators and legal information professionals to optimize vendor contracts and the management and delivery of legal information resources by providing leading-edge, customized solutions. Contact Michael at