Feit Consulting conducted surveys with firms who currently are sole-provider or had only Lexis or only Westlaw in the last three years.
We were surprised with the satisfaction rates. Out of 89 sole-provider firms surveyed, 82 characterized their experience as excellent or satisfactory (better than neutral). Only three firms characterized their experiences as less than satisfactory.
The surprisingly strong satisfaction rate for sole-provider firms drives home the point that firms can operate exceedingly well without having these two duplicative vendors.