All Posts by Alex West

About the Author

Feit Consulting is like no other legal information consulting firm. We are legal information geeks, trained attorneys and law librarians like you. We love legal information. We aren’t just cost-cutters. We’re on your side to improve the value of your role, your firm, your attorneys. Our sole focus is on providing law firms with legal information solutions that work and making the job of managers of legal information better, easier and demonstrably valuable to the firm.

Nov 18

Welcome Rod Mazure! Feit Consulting’s New Senior Consultant

By Alex West | Feit Consulting

By Alex West l  Feit Consulting

Feit Consulting is excited to welcome Rod Mazure in the role of Senior Consultant.  Rod brings an exceptional understanding of the informational needs of both large law firms and corporate legal departments.  Since earning his JD, he has dedicated his career to helping his clients evaluate and implement legal research and legal workforce solutions.

Rod has held senior positions at some of the industry’s most prominent legal research provider and staffing firms, including tenures at Thomson Reuters and Bloomberg BNA, which gives Rod keen industry insight and hands-on expertise in solving the information challenges facing Am Law 200 firms and Fortune 1000 corporate legal departments. 

Now more than ever, law firms and corporate legal departments must maximize their return on investment in their legal information products and services by creating efficiencies, optimizing technology choices, optimizing workforce utilization, reducing costs wherever possible, and, in essence, just “do more with less”.  Legal departments’ mandate heading into 2021 is to control spending and this will affect the entire market as corporate entities pull more work in-house and increasingly refuse to pay for law firms legal research platforms.

Achieving maximum ROI can be challenging, however, in a market of rapid and accelerating operational changes that have taken place for firms and departments over the last eight months as a result of COVID-19 – all mixed with increasingly opaque practices across the leading vendors and a variety of new niche products to complicate optimal business decision-making.

Rod will leverage Feit Consulting’s information methodologies with his own experience and understanding of the information services to help law firms and legal departments navigate an increasingly complicated market to optimize their return on investment by helping identify opportunities for resource consolidation, including moving to a sole provider, the impacts of outsourcing certain functions, assessing utilization rates, recoveries and overall industry-wide pricing guidance to help reduce costs, create efficiencies, and maximize return on investment. 

“I have always wanted to provide vendor-agnostic advisory in this capacity and to be able to fully offer my experience and expertise to decision makers in this space.  I am even more thrilled to be fulfilling this aspiration at Feit.  I’ve been aware of Feit Consulting for many years now and I have always respected and admired the team for their work and the market intelligence they provide to help entities negotiate better.  I truly look forward to continuing and enhancing that value to Feit’s clients,” Rod commented.

Company President, Michael Feit adds: “I’ve known Rod for many years now as someone with exceptional talent but even more importantly integrity.  He has always taken a consultative approach with his clients, and we are truly looking forward to the value we are certain he will bring to all of our clients.”

About the Author 

Alex West, M.B.A., Senior Vice President

As Senior Vice President, Alex guides client interaction and strategic direction for the Advising group at Feit Consulting. With an extensive corporate background in management and marketing at Fortune 500 companies such as Sara Lee, Hasbro and P&G, Alex oversees all Feit client engagements. With Feit Consulting's analytics and deep knowledge base in the legal information market, Alex optimizes customer experiences with strategies tailored to each Firm's individual needs.

Sep 22

The End of Books is Here—What Are the Steps to Take Now?

By Alex West | Feit Consulting

By Alex West l  Feit Consulting

COVID-19 has transformed the law firm market.  One of those significant, industry-wide changes is how COVID has essentially put an end to books.  The good news is, placing focus now on the diminishing value of print creates a valuable opportunity for your firm.

Non-digital assets which cannot be accessed remotely have been rendered useless. Even for in-office professionals, librarians are faced with challenges, such as potential new costs and disruption to sanitize shared objects such as books.

We’re seeing the data tell the story in our recent legal information market survey.

We asked respondents how much print made up the budget prior to COVID and what will happen after COVID. We were surprised by the enduring legacy of print. On average, print made up 18% of the current total legal information budget, down from 30% over the past 5 years.

Then, we asked respondents how their print collection budget has changed over time. We noted a significant decline in print, but we were once again surprised by print’s enduring legacy as shown below:

  • 1/3rd of our respondents said that 20% of their current budget is for print products.
  • 5 years ago, that same third of the market was spending 30% of its budget for print.

Finally, we asked respondents about their plans for print collections post-COVID, over 90% said they are getting rid of all print whenever possible.

90% is huge.  Many of those surveyed noted that savings won't be achieved in the first year due to print contracts and print retention clauses. Foreseeing the end, the vendors with a large legacy investment in print, have slowed law firm cancellations of print, by creating obstacles to elimination:

  • Lexis utilizes print and off-line retention clauses to effectively handcuff firms, penalizing them for canceling print.
  • Westlaw's LMA, probably the most successful cancellation inhibitor gave firms a substantial discount to keep print and provide 'price protection' (against Westlaw's own price increases).
    • Firms without LMA's saw their print costs rising >11% annually.

Our survey showed 57% of firms still had LMA's with Westlaw, indicating that many firms have substantial print and will have to wait to receive savings due to their contractual obligation to pay for print for a certain period of time.

The expiration date for print is now Getting rid of something as ingrained as print can be difficult - especially during stressful times. But doing this exercise now is important.  What are the next steps?

  • Collection Review
  • Roadmap to a Future without Print

Feit's library team is ready to help. There are tremendous cost efficiencies available to firms that make this transition effectively. If you'd like to learn more about how Feit is helping its clients, click here to set up a meeting.

About the Author 

Alex West, M.B.A., Senior Vice President

As Senior Vice President, Alex guides client interaction and strategic direction for the Advising group at Feit Consulting. With an extensive corporate background in management and marketing at Fortune 500 companies such as Sara Lee, Hasbro and P&G, Alex oversees all Feit client engagements. With Feit Consulting's analytics and deep knowledge base in the legal information market, Alex optimizes customer experiences with strategies tailored to each Firm's individual needs.

Jul 20

Feit’s 2020 Legal Information Vendor Market Survey: Some Surprising Early Results

By Alex West | Feit Consulting

By Alex West l  Feit Consulting

Market volatility and economic uncertainty is affecting law firms and decision-making across departments.  That is why we are so excited to have recently launched our annual Legal Information Vendor Market Survey, to better understand how this fast-changing market might be affecting purchasing for legal information products.

We are very pleased to have received responses from over 70 law firms to the Survey so far—but what is really getting our attention are some early signs of dramatic shifts in the market - in just the past 18 months since our last Survey.

 Take a look below at the changes in Vendor Satisfaction - since our last survey in 2019:

It was also interesting to see how the market is allocating legal information budget by vendor: 

On top of this, we have asked our respondents to look into their crystal balls to forecast how their budget allocation might change in 3 years – but to learn the answer to that question - and many more - you must take the survey!

Just as in 2019, participants who complete the survey receive a full copy of the final results - plus this year we've added the chance to win a $100 Amazon gift card.

Feit is giving away a gift card to 1 of every 10 participants - so your chance of winning is very high. With roughly 70 responses so far, we will be giving away at least $700.

 We hope you’ll be a part of this year’s survey. Participation is open now!

About the Author 

Alex West, M.B.A., Senior Vice President

As Senior Vice President, Alex guides client interaction and strategic direction for the Advising group at Feit Consulting. With an extensive corporate background in management and marketing at Fortune 500 companies such as Sara Lee, Hasbro and P&G, Alex oversees all Feit client engagements. With Feit Consulting's analytics and deep knowledge base in the legal information market, Alex optimizes customer experiences with strategies tailored to each Firm's individual needs.