Feb 01

Feit’s Top 5 Blog Posts from 2018

By Michael Feit | Feit Consulting

Looking back and assessing the highlights (and lowlights) of the past year is a healthy exercise, both personally and professionally.

Here at Feit Consulting, we reflected on our own blog posts to see what content our readers were most tuned into.

It doesn’t surprise us that readers are most attracted to our posts on pricing practices and the feelings of information professionals regarding the major vendors, and the two dominant players in particular.

Pricing practices have long been purposely obscured by these vendors so they can leverage terms that vary greatly from firm to firm.  This is a true challenge with which firms struggle–and 2018 only cranked up the heat on this complexity with the changes each provider made to their bundling models.  2018 was a year where firms found themselves even less able to understand the offerings of their own long-term partners – and the only salve to this is data.

Feit Consulting’s benchmarks are invaluable, and we are continuously driving market research into our services–but even better, we help firms look at the full picture and understand their firm’s attorneys, and their content needs better. 

And with no further adieu, here are our most popular blogs from 2018:

  1. Inside Bloomberg BNA’s Fall Pricing Surprise
  2. Lexis Legal Pricing Strategy Has Haters
  3. Will Westlaw’s Edge be Undone by its Pricing?
  4. Legal Information Vendor Market Survey Surprising Results
  5. Sole Provider Trend: Alive and Kicking?
Feb 01

Is Lexis Cool Now?

By Michael Feit | Feit Consulting

Lexis has gone through a lot of changes over the years. 

After being first to market with an online research platform–years before Westlaw–it long-ago lost is pre-eminent position.  As recently as 5 years ago, the only talk of Lexis was what on earth is going on?  Here at Feit we just assumed they were going to be spun off or acquired.  Not really the buzz you would want in the market.

But something changed.  Lexis’ parent company RELX doubled-down.  They opened up their checkbook and snapped up several of the hottest Silicon Valley upstarts in the legal information space while upgrading their troubled LexisAdvance platform.  Lexis spent over a billion dollars by some estimates in the process.

So, Lexis should be cool now, right?  Unfortunately, our survey, and our clients, tell us a different story.

A very high percentage (32%) of our survey respondents were extremely or moderately dissatisfied.  Additionally, there was a large volume of vocal, disgruntled comments about Lexis bundling practice.  Making matters worse, our survey indicated those dissatisfied customers are planning to eliminate Lexis.

Lexis now offers products that most firms consider indispensable, but there is no harmonization of these new assets.   Additionally, there is a lack of sensible pricing that resonates with customers.  With these assets in place, developing customized solutions that truly meet law firm’s needs should be the easy part.  Lexis needs to regain the customer love once again, and a good start would be to re-build relationships.

Rather than just focusing on revenue growth, critical to Lexis’ success is C-Suite leadership that builds on the needs of the law firm market.   Real success is having your customers believe that Lexis’ products can improve their workflow and profitability.

To be cool, Lexis will need ultimately to deliver on integration of these new products into LexisAdvance.   Lexis should focus on client development and retention, developing pricing and product programs that resonate with clients.  Lexis needs to make its customers feel good again.

If ‘coolness’ is attained, we don’t know how long it can be maintained.  Technology is evolving at an exceedingly rapid pace.  But at least for now, however, Lexis has an aura that is semi-cool which they haven’t had for a long time.  We see a great opportunity for Lexis to build on this and compete and win the coolness competition.

Michael Walsh, if you are reading this give me a call, we should talk.

Feb 01

The Big Reveal: 2019 Legal Information Vendor Market Survey Results

By Michael Feit | Feit Consulting

A big thank-you to all the law firm professionals throughout the country who participated in our semi-annual Legal Information Vendor Market Survey. The survey wrapped in December and we have been hard at work analyzing the results since.

We captured opinions from 23% of large U.S. Law Firms (with attorney counts of over 100) – providing a confidence level in the findings of over 90%.  Here are some of the survey highlights:

  • 75% Unimpressed with Edge. Three quarters of the respondents weren’t too excited by Westlaw Edge. In fact, 46% indicted that they will wait 12 months or more before they consider an Edge purchase, and 30% said they are unlikely to buy Edge, ever.
  • Edge, gratis? Of the respondents who would take Edge, a third of the respondents stated they would not take it unless it is offered for free.

This should be business-school 101, but the Survey revealed a significant correlation between price expectation and satisfaction with vendors:

BBNA: a strong link between a price hike and dissatisfaction.

  • 11% of respondents think their firm’s BBNA pricing will rise more than 25% in the next renewal cycle - more than all other major vendors
  • 65% of respondents are Extremely or Moderately Dissatisfied with BBNA. Again, that dissatisfaction rate is more than all the other vendors combined.

Lexis Surprise:  Indispensable products create leverage. 

  • Lexis has the most leverage of any vendor, with two products that respondents ranked as the most indispensable: Law360 and Intelligize.

This is just a snapshot of the survey results.  For the price of a new vendor lunch ($250) you can read the entire survey.  And remember your copy of the survey is shareable with your entire firm.  Get your copy here.

Dec 12

Sole Provider Trend: Alive and Kicking?

By Michael Feit | Feit Consulting

Today, less than half of larger firms retain both LexisNexis and Westlaw.

When we last surveyed information services professionals in 2016, here is how that data looked:

We were curious when we launched the 2019 Legal Information Vendor Market Survey how this panned out for the law firms – and from the data we are gathering so far, the sole provider trend is still very much alive at 54%.  Even more importantly, however, firms that have gone sole provider are more satisfied with the remaining vendor as shown below:

Don’t miss out on the complete results!  ALL participants receive a complimentary copy of the Survey results and participating takes less than 10 minutes. Click here.

Dec 12

Should You Cancel When Your Contract Renews?

By Michael Feit | Feit Consulting

Contract cancellation and changing vendors doesn’t happen overnight.

These changes occur sometimes over years of dissatisfaction, poor services, price increases.  We’ve asked our survey respondents to tell us how likely they are to cancel when their contracts renew – and the results are telling.

We’ve noted in other posts in this blog series about the satisfaction rates of Westlaw, so these do not surprise us – but Lexis and Bloomberg have cause for concern.

Do these statistics mean your firm should question your services?  Not necessarily.  Don’t miss out on the complete results!  ALL participants receive a complimentary copy of the Survey results and participating takes less than 10 minutes.  Click here.

Dec 07

The 2019 Survey So Far: Check out the Surprising Preliminary Results!

By Michael Feit | Feit Consulting

Thus far the survey has produced some very interesting findings, like these surprising preliminary trends in vendor sentiment:

Did Bloomberg overplay its hand?  Can Westlaw do no wrong in the eyes of information professionals?  The impassioned sentiments we are capturing in our current Market Survey are very polarized compared to our 2016 survey.  We are seeing a market that has, in fact, changed considerably.

Clearly Bloomberg’s bundling move and revised price structure is coming up short and incurring a huge amount of dissatisfaction that may prove impossible to overcome.  With regard to Westlaw Edge, most firms are adamant that they will not pay for the new, technologically advanced services offered, but will wait until Westlaw Edge is included in their current subscriptions.

Westlaw and Bloomberg may have been playing the wrong game on the wrong field – but we will have to see how the data continues to paint this picture.

We hope you take a few minutes and participate in the Survey here.  The Survey is closing soon on December 15th so don’t miss out!  ALL of our Survey respondents receive a complimentary copy of the full results, and this alone will be more than worth your while as you develop your strategy for 2019.