Tag Archives for " Strategy "

Mar 10

Strategy, Planning, and ROI Tracking for 2018

By Michael Feit | Best Practices , Contract Negotiations , Feit Consulting , Librarians , Modern Law Library , Pricing , Sole Provider , Vendors

Spring brings about the opportunity to do things differently. Technology and the buzz word – modernization, are on the mind we enter into this new year. There are tactical things you as an Administrator or Librarian can do to stay ahead of the game this coming year, and make technology and modernization optimized within your Library.

Budget – Two key words come to mind with regards to budget: collaboration and reporting. Work with Finance to more efficiently monitor budget and expenses. Establish a new schedule for collecting data, and the date of each month or quarter you will turn around that data. For example, receiving data on the 3rd of the month and providing a report to management on the 10th of each month.

Reporting – What metrics are you using to measure ROI and showcase value? Are you collecting feedback from library users? Are you using an Electronic Resource Management (ERM) tool? If so, are you utilizing its full capacity?

Contract Management Planning – Implement new deadlines for legal information management planning. Most of us mark contract expirations on a calendar or in a tracking program. Go a step further.

  • Month 1: Determine which tools you have in place that can provide data on usage, costs, and value. Such tools may include: Invoices, ERM, developing a survey for users, and scheduling one-on-one conversations with attorneys and staff to assess value and usage of products.
  • Month 2: Collect data. Based on the tools determined in month 1, begin collecting data. Work with finance to dive into invoices.
  • Month 3: Analyze the data. Understand what is your ROI for the expiring product(s). Look at as many metrics as you can: Spend per Attorney, usage, discount, etc.
  • Month 4-6: Begin the negotiation process by requesting a proposal from vendor. Remember, it is more beneficial for vendors to wait to the last minute for pressure to sign the new contract. It won’t be easy but start early.

For firms and organizations considering eliminating Lexis or Westlaw, start this process 9 months to 12 months in advance of your contract expiration of either vendor. Assessing vendor preference and combating concerns is a lengthier process than one might think. While it has been done in a month, having more time on your side is always an advantage.

Feit Consulting’s Optimizing Legal Information Pricing is an excellent resource. It shares detailed processes and steps for contract negotiation planning, knowing which metrics to use, and how best to strategize the negotiation process.

Feb 16

2018 Changes & Projects for Improving Your Bottom Line

By Michael Feit | Benchmarking , Best Practices , Feit Consulting

Return on Investment (ROI): For some firms and organizations, the law library can seem like a large expense without full trackablity of the value it offers. Some firms and organizations use it as a cost center. However, there are ways to enhance return on investment beyond general reporting. Not to negate reporting because we do highly recommend it. Here are other ways to provide ROI for your law library.

Billing Title Change: Changing the billing title of one or all of the Library staff can be a simple fix to passing on their research time to clients.

Modern Library Audit: A Modern Library Audit provides a current assessment of where your law library is today, and based on your unique firm’s or organization’s situation, what opportunities exist for transforming and streamlining workflow. Feit Consulting conducts Modern Library Audits for firms and organizations. This encompasses our team of experts completing an assessment of usage, processes and technology use. We provide a full business case with clear recommendations, specific to your firm and organization. Recommendations provided highlight the impact on your bottom line. No two law libraries are alike, nor are the solutions and services needed for optimizing use and value.

Start the Negotiation Process Early: Time is a huge advantage in the legal information contract negotiation process. Providing an adequate amount of time to begin the process can mean the difference of thousands of dollars for the firm/organization. Assess value early, Get quotes early.

Benchmark Your Contracts: When was the last time you had your contracts benchmarked by an outside firm? Your firm or organization may have the strongest negotiators in the industry but without the knowledge of where your contract stands in the market, you have no foundation to start from.

Revisit your Legal Information Strategy: Don’t wait till the last minute to negotiate (Plan ahead post) – Look at Sole provider playbook report and blog posts.

Collection Audit: Is your portfolio of resources serving your constituents fully? We have clients to sign a new contract year over year without assessing the use and value to users because the price tag is not significant. These small items can add up. Take the time to review your collection. If you don’t’ have the time, hire an outside consulting firm like Feit Consulting. With a little investment of time and money, you could be saving thousands over the years to come.

Interested in learning more about what Feit can do for your firm, contact us today for an initial consultation.

Jan 13

3 Things every Administrator Needs to be Doing in January

By Michael Feit | Librarians , Resources

Start the year off right with proper planning and strategy development. Success, in large part, is determined by the correct allocation of resources. This includes having enough time to collect needed information, ensuring staff understand the priorities with enough time to execute. Here are three things a Legal Information Administrator or Librarian can do to start the year off right.

  1. Calendar out important vendor contract dates. Contract expirations are important. Go a step further. Plan out far in advance of contract expiration when planning for contract negotiations will take place. Allow time for evaluating the value of resources such as number of users and how much these users utilize a certain resource.
  2. Revisit your Legal Information Strategy. Reviewing your strategy ensures your goal setting for 2018 is in line with the firm/organization’s anticipated changes and goals.
  3. Determine which big initiative the Library will take on this year. Will it be a Collection Audit? Modern Library Audit? New ERM tool? No matter how small or large, allocate a few hours for each staff member to collect data and details that will eventually feed into the business case or announcement to the firm.



Dec 05

On-Demand Consulting

By Michael Feit | Feit Consulting

Feit Consulting introduced a new program this past year, FEIT360. In this program, firms/organizations choose a base number of hours per month for consulting use – minimally 1 hour per month. This hour may be used for legal information management questions, benchmarking contracts and a variety of projects.

Unused hours are rolled over to future months. Firms/organizations may request additional consulting hours for larger projects as they arise. Approximate number of hours needed to complete a project are provided ahead of time to ensure no big surprise on your bill. Fees have a monthly cap to limit the cost exposure to the firm/organization, allowing for ease in budgeting and expense outlay.

FEIT360 is a subscription plan, cancellable at anytime. Have your legal information questions answered when needed. Perhaps a question about an invoice or determining whether to make your contract co-terminus, FEIT360 offers flexibility while meeting your legal information needs.

Click here to learn more.

Nov 30

Is Lexis on the rise?

By Michael Feit | Legal Information Trends , Vendors

There has been a long-standing preference by attorneys and other legal information researchers for Westlaw products. And as such, Westlaw’s pricing has been significantly higher than Lexis. It had been enticing for some consumers to contract with Lexis based on pricing alone. But given how aggressively Lexis is acquiring Westlaw customers, it is clear that the reason is more than pricing and terms.

Based on a roadmap of enhancements that LEXIS provides subscribers, firms are looking to the future as they negotiate multi year contracts. Firms are choosing Lexis based on visual, analytical tools that have been highly received. Lexis has developed a clear vision for the future which includes a richer and more diverse portfolio than their past product mix.

With acquisitions like Lex Machina and Ravel, Lexis has seemingly cornered the market on analytics and data-driven decision making. Their new strategy is rebounding their solutions and products. It is evident that Lexis is paying attention to the future trends of artificial intelligence, and end users’ desire for greater functionality. The result, an improved LexisAdvance that knits these new products with a common gateway.

2017 has been a critical pivot year for Lexis. We anticipate to see Lexis continual rise in the market, both in number of contracted clients as well as in the richness of their products.


Sep 15

One of the largest law firms goes sole-provider. Does this foretell the Wexis monopoly demise in the largest segment?

By Michael Feit | Sole Provider , White Papers

Today, over 50% of large law firms retain only Lexis or only Westlaw. Within large law, 21% of firms with over 500 attorneys have gone this route. However, recently White & Case shared their success with one provider for their legal information research. Does this change your view on considering the option? How does this shape your legal information strategy?

Feit Consulting has been monitoring the sole-provider trend for over a decade. As corporate clients pushed back on research costs, firms were not able to recover costs entirely. The effect on the bottom line pushed some firms to make the decision to go sole-provider. The freedom of funds allows firms and organizations to purchase wish-list software and technology to enhance the delivery of legal information. While this has worked for some, the big question is whether it is the right decision for your firm or organization.

How should you proceed?

1) Get the pricing intel to determine if contract pricing is favorable. Compare contracts with market intel in Feit’s white paper, Optimizing Legal Information Pricing.

2) Whether or not your firm or organization has favorable pricing, this alone does not predetermine whether you should keep both vendors. It is worthwhile to assess the viability of sole-provider option. Develop a business case. If needed, check out this resource, the Sole Provider Viability Decision Guide.

3) Execute and implement. Consider hiring a consultant if you decide to make a change.

Regardless of the outcome, exploring the sole-provider option is a healthy step in revising your legal information strategy and can provide intelligence to enhance your tactics for upcoming negotiation. If you choose to do it alone, these resources are an advantage to legal information decision-makers toward which steps and considerations to include in the process.