Category Archives for "Best Practices"

Preparing for Next Year

By Michael Feit | Best Practices

For most, your budgets are finalized and you are in the midst of wrapping up 2017. The end of year is an excellent time to reflect on what went well and what could be improved upon. When work and life are busy, it can seem difficult to make time for reflection. Taking time to reflect is similar to taking a break from work. There is a point of diminishing return.

A team of researchers comprised of experts from Harvard Business School, HEC Paris, and the University of North Carolina Kenan-Flagler Business School found that taking time to reflect can improve job performance. In one of their studies, individuals who took time to share and/or reflect on their learnings increased their performance by 22% than those who did not take time to reflect/shared. (Source: https://hbswk.hbs.edu/item/reflecting-on-work-improves-job-performance)

The take-away – take time this December to reflect on your year. Go grab a coffee with your pen and a piece of printer paper. Write down your reflections on the following:

• What are the accomplishments for the Library/Team/Department this past year?
• What did I do well this year to enhance/improve workflow?
• What did I do well this year to enhance/improve work culture?
• What can I do differently next year to improve workflow?
• What can I do differently next year to improve work culture?

Yes, workflow is important to getting things done. However, if you have a great place to work, it makes getting the job done easier. If you have ever thought “I don’t have time for reflection”, consider the data. Taking time to reflect can help you perform better.

What FEIT is Saying About Membership Libraries

By Michael Feit | Best Practices , Modern Law Library

When we perform Modern Library audits, we are always looking for creative ways to advise firms on how they can supplement shrinking collections and tight staffing. One solution we have found to be of value is to recommend that firms explore joining a membership Library to support their specific needs. Generally speaking, membership libraries can help with additional research and content support, just in time document delivery, and access to specialized collections.

Since most of us are in the midst of budget season for 2018, consider how a membership Library might supplement your shrinking Library collection or cancelled online provider – what better way to address content gaps at a significant savings. For those Librarians supporting practice areas like intellectual property or specialized litigation, the cost of non-legal highly expensive technical journals can quickly eat up a Library budget. Once again we advise our clients to do a deep dive into the content offerings of the membership Library they are considering to make sure they are choosing wisely. One size does not fit all when it comes to choosing a membership Library or a level of membership.

It is not just research and documents, membership libraries have embraced new models to support their members. We like to tell our clients that membership libraries can fill needs you may not even know you have. Consider that some offer plug in apps that interface with SharePoint pushing curated information that the Library can use to enhance their online catalogs and practice group pages. Others provide remote office and meeting space and even advertising opportunities.

We advise that the Librarian should look at potential membership libraries to make sure the choice supports the needs of the firm beyond the basics of research services and document delivery. Evaluate their general, special and archival collections and ancillary services. Outline the benefits. What is the Return on Investment (ROI) to your firm? Prepare a Business Case so that management or finance understands. Membership means something entirely different in this context and you need to explain it in terms they can understand.

The Modern Library: A Business Within a Business

By Michael Feit | Budgeting , Modern Law Library

Supporting the business of law has become an important concept for the Modern Library. Through interdepartmental cooperation, librarians have moved beyond the realm of attorney supported research into new roles supporting business development, risk management, data analytics to name a few. While all of these are essential firm functions, the Modern Library shouldn’t lose sight that supporting the business of law also applies to running the library as a business.

As a business unit within the firm, the Modern Library should be cognizant of the firm’s strategic plan. As annual budgets are prepared, the expense of resources and initiatives should be evaluated to make sure they are in support of where the firm is going in the future.  As those annual contract renewals come up, don’t maintain the status quo. It isn’t enough to look at the renewal, approve the % increase and sign on the dotted line for another 1 to 3 years.  Vendor content is constantly evolving as are the needs of the organization. Is your firm moving into an emerging area of law? If so then make sure the contracts you are renewing include resources and licenses that can support those needs. Have you been called upon to perform due diligence on potential laterals, a practice group or a merger candidate? Be proactive, use that information to question Finance on the impact for resource support. Has the firm promised new laterals joining the firm office copies or subscriptions that could make your budget plans obsolete?

Operating your law library like a  Modern Library requires looking beyond the dollars associated with anticipated expenses. One must consider the timing of events that impact the budget. Timing affects cash flow as expenses are incurred. Timing is everything; so make sure you know the timeline of events that you are budgeting to support.

Being in the know; collecting data on upcoming strategy, and preparing a budget to meet identified needs is the mark of a fiscally responsible business owner. You can’t budget for what you don’t know. The Modern Library needs to understand what is coming and be ready to support those plans. Make the Library’s success your business.

Modern Library: Value of the Business Case

By Michael Feit | Best Practices , Modern Law Library

The Modern Library evolves and shifts as needs of the firm or organization change. By being proactive to change, the law library brings added value to the firm or organization. A well-developed business case responding to changes and needs provides solutions to current issues and showcases the value the law library brings to the firm or organization.

Don’t discount what your law library can do. If you are an administrator, be open to considering business cases for new ideas, products, or processes. If you are a librarian or director, think about what solutions or new value the law library can bring.

In your business case, include the factors driving the reason for the proposed idea. Be specific, and clearly state what problem you are solving. Include a financial review with comparables. If there are several options, state each, but include your recommendation and the back-up for it. Surveying or interviewing current or potential users or recipients of this proposed idea can bring value to your business case.

Budget season can serve as an optimal time to deliver business cases. As you develop your budgets, include business cases for budget increases or changes. In short, a law library that presents well-planned business cases not only impacts the bottom line in the long run, but also showcases the value of the law library, transforming it into a Modern Library.

How Timing Can Impede Contract Negotiations

By Michael Feit | Best Practices , Contract Negotiations

Is your library budget ready?

By Michael Feit | Budgeting , Modern Law Library

Budget season is here. Are you ready?

Budget season is here, and 2018 expense is right around the corner. While no one enjoys the necessary number-crunching of budget preparation, annual budgets are an important tool of modern-library metrics. The library budget, a microcosm of projected expense within the larger organization, should be meaningful by helping you to understand how you spend firm dollars. Your budget, broken down by categories of material, or service, or major vendor, should allow you a framework to monitor expense.

When preparing the budget, utilize all tools at your disposal. Annual budgeting should never be done in a vacuum. Talk to Finance to get a better idea of the firm’s strategy for the upcoming year. What is the firm’s fiscal goal for the new year, and what does that mean for the library? Is this a year of zero-based budgeting? Are there plans for a new office or strategic downsizing firm-wide? Is the firm planning to right-size practice groups? If so, then performing an office-copy audit becomes a valuable tool of budget preparation. Addition or deletion of attorneys and staff affects library spend and seat licenses, so make sure you are proactive in understanding what the firm is planning. If you have an Electronic Resource Management (ERM) tool in place, pull usage reports, and analyze user data and actual ROI of electronic subscriptions helping to support renewal or cancellation decisions. Don’t forget to survey your user population to make sure their needs have not changed and the firm is subscribing to the right content. Make sure you are current on legal-vendor offerings and haven’t overlooked new vendors with the same content but a better value.

The Modern Library requires individuals to change their mindset from maintaining the status quo to becoming open to new ways of doing things. Consider how you will shape your budget to reflect new solutions that you want to present to your organization. Whether it is new software to improve workflow or hiring a consultant for upcoming contract negotiations, the budget should reflect the library’s needs and projects for the upcoming year. If you are proposing something new, consider adding a business case as a supplement, providing the needs assessment and ROI derived from the new solution. For the law firm administrator that is often a numbers person, hard-budget data turned into informative charts and graphs will tell your story in a visual way that is powerful beyond just numbers. The law library budget should be well thought out and reflect your needs and expenses for the upcoming fiscal year.